Privacy Policy

Who we are

Charismap is a social-skills and dating-practice product operated by Sociolite (“we”, “us”). This policy explains what we collect when you use Charismap at https://charismap.sociolite.co, including the website, coaching chat, practice tools, and payments.

By creating an account or using the service, you agree to this policy. If you do not agree, please do not use the app.

Information we collect

Account data: name, email address, sign-in method (email and password or a connected provider such as Google), and profile photo if you provide one.

Profile and practice data: onboarding answers, location you choose to save, interaction logs, field reports, streaks, lesson progress, and similar content you enter so the product can coach you.

AI conversations: messages you send to Mapster and other practice bots, plus generated replies, so we can run the feature and improve reliability. Do not send information you are not comfortable storing.

Usage and device data: pages visited, feature use, approximate location derived from IP address (used for regional pricing and security), browser type, and diagnostic logs.

Payment data: when you buy Pro, Razorpay processes the card, UPI, netbanking, or wallet payment. We receive payment status, order identifiers, amount, and currency. We do not store full card numbers or UPI PINs.

How we use information

To create and secure your account, remember your progress, and show the product you asked for.

To run AI coaching, practice scenes, Game Path recommendations, and transcription when you use those features.

To charge the correct regional price (India in INR, other countries in USD), confirm payment, and unlock Pro.

To prevent abuse, enforce usage limits, debug errors, and keep the service available.

To send essential account or payment notices. We do not sell your personal information.

Payments and Razorpay

Checkout is provided by Razorpay, a third-party payment gateway. When you pay, you also interact with Razorpay’s services and their privacy policy. We share the minimum data needed to create an order (such as a user identifier, amount, and currency) and to verify that a payment succeeded.

Successful payments grant a lifetime Pro unlock on your Charismap account. Failed or abandoned checkouts do not unlock Pro and do not store card details with us.

Sharing

We share data with processors who help us operate the service: hosting and database providers, OpenAI or similar model providers for AI features, Razorpay for payments, and email delivery if you contact support.

We may disclose information if required by law, to protect users, or in connection with a merger or sale of the business, with notice where the law requires it.

Other users may see profile details you choose to make visible (for example a display name in community features). Private logs and AI chats are not a public feed.

Retention

We keep account and practice data while your account is active. Payment records are kept as long as needed for accounting, chargebacks, and legal requirements.

You may ask us to delete your account. We will delete or anonymise personal data we control unless we must keep a copy for security, dispute, or legal reasons.

Your choices

You can edit profile fields in the app, sign out, and request access or deletion of your account by contacting us.

You can refuse optional cookies in your browser. Essential cookies (session and security) are required for sign-in to work.

Security and international use

We use HTTPS, session cookies, and access controls. No method of transmission is perfectly secure.

Charismap may be used from outside India. Your information may be processed on servers in India or other countries where our providers operate. Regional pricing uses an approximate country from your connection; it is not precise GPS tracking.

Children

Charismap is not directed at children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has created an account, contact us and we will delete it.

Changes and contact

We may update this policy. The “Last updated” date at the top will change. Continued use after an update means you accept the revised policy.

Questions about privacy: use in-app feedback or contact Sociolite through https://charismap.sociolite.co.

Also see Terms of Use.